AI Support Inbox Automation
An end-to-end email support workflow that turns an incoming Gmail message into a classified, tracked, and automatically answered request.
- A Gemini-powered classifier routes new complaints to a complaint agent and information or complaint-status questions to a separate information agent.
- The complaint path structures records, assigns a case ID, appends or updates Google Sheets, and drafts a Gmail response.
- The information path consults a Google Docs knowledge base and case records in Sheets before replying to the sender.
- Designed to reduce manual inbox triage and repetitive follow-ups. This is a demonstrated workflow, not a claim of production deployment or measured savings.
- n8n
- Gemini
- Gmail
- Google Sheets
- Google Docs
- JavaScript

